Dealer Customer Relationship Management – DealerCenter

Nothing is more valuable than your customers! Our CRM module has everything you need to ensure every lead follows your defined sales process—from inception to conversion to ongoing customer engagement.

crm-internet-lead-management-image

Internet Lead Management

Receive leads from any source, including Cars.com, Autotrader, CarGurus, and 50+ others.
Dedupe leads and maintain a clean customer list.
Automatically assign leads to your sales reps.
Track all sales rep activity and ROI.
Real-time dashboards track key performance metrics.

Internet Lead Management

Receive leads from any source, including Cars.com, Autotrader, CarGurus, and 50+ others.
Dedupe leads and maintain a clean customer list.
Automatically assign leads to your sales reps.
Track all sales rep activity and ROI.
Real-time dashboards track key performance metrics.

Prospect Management

Create leads via Caller ID.
Capture your customer’s interested vehicles/wishlist.
Automate customer interaction with custom workflows.
Manage compliance for your customer base.
Receive notifications for appointments, pending tasks, untouched prospects, and more.

CRM 4 Prospect Management

CRM 3 Click to Call

Click to Call and Call Recording

Make instant calls with a single click.
No complicated set-up.
Works with any phone including cell phones/desk phones.
Improve sales training by recording inbound & outbound phone calls.

Road to Sale

Check customers in to your dealership via mobile app.
Create a consistent experience for your customers through a customized checklist of action items for your sales team.
Allow managers to see real-time showroom floor/lot activity.

CRM 4 Road to Sale

CRM-3

Campaign Management

Create campaigns to re-engage your customer base.
Specify custom criteria to define your target audience.
Use emails, SMS, and phone call marketing to reach your customers.
Measure the effectiveness of a campaign through key performance
indicators (KPIS) and custom dashboards.

Campaign Management

Create campaigns to re-engage your customer base.
Specify custom criteria to define your target audience.
Use emails, SMS, and phone call marketing to reach your customers.
Measure the effectiveness of a campaign through key performance indicators (KPIS) and custom dashboards.

Facebook Messenger Integration

Lead Integration
Video Call Capability
Transfer Chat to Manager
Integrated Messaging Center with
Facebook Messenger Integration

crm-dc-chat-min

CRM-4

Emails and Text Messages

Send bulk text messages (SMS) and emails.
Send text messages with vehicle images (MMS) and related media.
Create custom email and SMS templates.
Access a library of seasonal and special occasion emails & SMS templates.
Track email/SMS delivery.
Receive real-time read receipts.

Tasks & Workflow Management

Define custom workflows to maximize customer engagement.
Automate outbound emails and text messages.
Utilize task automation to keep sales reps focused.
Never miss an opportunity with mobile notifications and reminders.

CRM Task and Workflow

CRM-6

Mobile App Enabled

Driver’s license scanning
Customer check-in & check-out
SMS text and email messaging
Calendar, appointment & task management
Customizable notifications

Dashboard & Reporting

Customize your dashboards and analytics based on your business.
Quickly see year-over-year and month-over-month trends.
Monitor sales rep activity.
Gain insights on lead vendor performance.
Send scheduled reports.

CRM 9 Dashboard

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