Dealer Customer Relationship Management – DealerCenter

Nothing is more valuable than your customers! Our CRM module has everything you need to ensure every lead follows your defined sales process—from inception to conversion to ongoing customer engagement.

Lead Management

Prospect Management

Campaign Management

Tasks & Workflow

Dashboards & Reporting

Internet Lead Management

Import leads and track sales from any source.
Automate lead assignment and mobile notifications.
Detect duplicates and maintain a clean customer list.
Track all sales rep activity on assigned leads with
status dispositions.
Dashboards with real-time ROI and performance metrics.

Internet Lead Management

Import leads and track sales from any source.
Automate lead assignment and mobile notifications.
Detect duplicates and maintain a clean customer list.
Track all sales rep activity on assigned leads with status dispositions.
Dashboards with real-time ROI and performance metrics.

Prospect Management

Reverse Phone/Email Lookup
Customer Vehicle Wishlist
Status and Activity Dispositiong
Call Recording & Click-to-Call
Sales Stage and Pipeline Reporting and Analytics

Campaign Management

Custom campaigns based on customer analytics
you define.
Automate responses with defined triggers.
Customize content and track campaign effectiveness.
Reporting and dashboards to see ROI and key
performance indicators (KPI’s).

Campaign Management

Custom campaigns based on customer analytics you define.
Automate responses with defined triggers.
Customize content and track campaign effectiveness.
Reporting and dashboards to see ROI and key performance indicators (KPI’s).

Emails and Text Messages

Bulk Short Message Services (SMS) & Email Campaigns
Multimedia Messaging Services (MMS)
Customer Emails and Branded Templates
Seasonal and Special Occasion Emails
Activity Reporting and Analytics

Tasks & Workflow Management

Define custom workflows to maximize customer engagement.
Automate SMS/text and email responses.
Utilize task automation to keep sales reps focused.
Never miss an opportunity with mobile notifications and reminders.

Mobile App Enabled

Driver’s License Scanning
Customer Check-In & Check-Out
SMS Text and Email Messaging
Calendar, Appointment & Task Management

Dashboard & Reporting

Customize your dashboards and analytics based on your business.
Quickly see year-over-year and month-over-month trends.
Monitor sales rep metrics with activity reports
Management reports with real-time data to drive sales and profitability.

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